Frameworks for IT management

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Van Haren Publishing, 11.10.2006 г. - 244 страници
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Modern IT managers are confronted with an overwhelming number of management frameworks, methods and methodologies - making it difficult to see the wood for the trees. In addition many IT service providers believe they can't be taken seriously if they don't also have a proprietary framework to offer - which makes it even more difficult to find your way through the framework forest. This itSMF publication covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument. Each framework is described by a well-known expert in that field, in a structured format, to emphasise the specific characteristics. A consistent approach to each chapter allows easy comparison between the instruments: a description of each framework, the origin/history, where the instrument is used, description and core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature.

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Информация за автора (2006)

Jan van Bon, founder of the IT Service Management Forum in the Netherlands, is chief editor of ITSMF publications and currently manages ITSM PORTAL, the only Internet portal on IT Service Management.

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