Robots, Artificial Intelligence and Service Automation in Travel, Tourism and HospitalityStanislav Ivanov, Craig Webster Emerald Group Publishing, 14.10.2019 г. - 296 страници Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include:
With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry. |
Съдържание
Economic Fundamentals of the Use of Robots | |
Selfservice Technologies in the Travel Tourism | |
Customer Attitudes Toward Robots in Travel | |
Consumer Discourse | |
The Impact of Robots Artificial Intelligence | |
A Scalable Highperformance Lowcost | |
Application of Robots Artificial Intelligence | |
Robots Artificial Intelligence and Service | |
Robots Artificial Intelligence and Service | |
Robots Artificial Intelligence and Service | |
The Role of Robots Artificial Intelligence | |
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Често срещани думи и фрази
Accessed on March airport artificial intelligence assistants attitudes toward robots augmented reality autonomous behavior Berezina Bilgihan biometric Bluetooth Buhalis chapter chatbots check-in Cobanoglu conceptual concierge consumers costs customer experience delivery event example facial recognition future Google Greggg Gretzel guest experience hardware hospitality and tourism hospitality industry hotel companies human employees impact implementation improve innovations Intelligence and Service interaction International Journal Internet Ivanov & Webster Journal of Hospitality Journal of Service labor machine learning Marketing Meuter museum operations perceived perspective QR codes RAISA technologies restaurant Retrieved robots in hospitality robots in TTH role self-service technology sensemaking service automation service quality service robots Shutterstock smart smartphone social media social robot SST adoption SST usage Stanislav Ivanov tasks technologies in tourism technology acceptance model tourism and hospitality Tourism Management travel agencies TTH companies Tussyadiah visitors Wang websites